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| Home : Customer Support Center : FAQ Index |
- Do you have a database system?
- Do you offer Server Side Includes (SSI)?
- What is Virtual Hosting?
- Do you have Front-Page extensions?
- What domain names do you support?
- Can we add services as we grow and need them?
- What is SSH?
- What software do you run?
- How do I obtain my website statistics?
- Can I modify MIME types?
- Can I have cron jobs?
- Do you provide shell/telnet support?
- Where are my raw log files?
- How do I protect my directories with a password/and do you support .htaccess?
- My site won't come up or is slow, what's wrong?
- Why aren't my pages updating when I upload?
- How do I setup SSH/Telnet software?
- Why can't I create sub-domains?
- How do I upgrade my account?
- I've seen web hosting cheaper than yours, what's the deal?
- How soon will my account be setup and ready to use?
- Do you support Macintosh systems?
- Are eggdrop bots allowed?
- What is your connection speed and hardware/software like?
- How many virtual hosting accounts are located on each server?
- Can I have Warez, Appz, Serialz and or commercial software on my homepage?
- What is your policy on SPAM?
- Can I transfer existing domain name to you?
- What are your server specifications?
- Will I have unlimited access to update my pages?
- Can I resell space within my own account?
- Can I order even though I do not live in the US?
- Does my website get a control panel?
- What if my site breaks your "acceptable usage policy" rules?
- Do you offer password protected directories?
- Do you offer 24/7 technical support?
- How long does it take to get my domain working?
- Can I host an XXX/adult site?
- Do you offer Ecommerce or a shopping cart program?
- What kind of Technical Support do you provide?
- Ok, I'm convinced, how do I transfer my domain name to you without downtime?
- Why do I need a static/dedicated IP address?
- What are Domain Pointers?
- Will I be able to access my domain name with or without the 'www.'?
- What is a NIC handle?
- How long does it take before my domain name is active?
- Who is InterNIC?
- How do I contact InterNIC?
- What is a domain name?
- Who owns the domain name if I purchased it through you?
- Can I have additional domain names pointed to a subdirectory on my account?
- Can I have multiple domain names pointed to my current website?
- What kind of domain TLD's can you initiate domain modification requests for?
- Where should I register my domain name?
- Why can't I create sub-domains?
- What is FTP?
- I use another product. Is it compliant with your servers?
- What FTP software should I use and where do I get it?
- How do I configure my FTP program to upload my files to my site?
- I've uploaded my files but my site is not coming up in my browser?
- How do I upload my website using WS_FTP?
- How do I upload my website using Cute FTP?
- How do I upload my website using MS FrontPage?
- What is "CHMOD" and what does those numbers mean?
- What directory do I upload my CGI scripts to?
- I am getting stuck trying to upload, what do I do?
- I uploaded a new version of a file, but I still get the old one?
- How do I create an FTP account for a user?
- How do I access my main FTP account via a web browser?
- How do I setup Anonymous FTP?
- How do I access a file on my Anonymous FTP site from my web browser?
- How do I access my Control Panel?
- How do I create/access my secondary FTP accounts?
- What is CGI?
- Do you allow CGI to run on your servers?
- Where can I put my CGI scripts?
- What is the path to ...?
- What is the exact physical path to your root directory on the webserver?
- Why doesn't my CGI work?
- Can you help me troubleshoot my script?
- Why Does My CGI script give me a Permission Denied Error?
- I keep getting a 500 Internal Server Error. Why?
- What version of Perl are you running?
- What version of PHP are you running?
- What permissions should I use?
- What is PHP?
- Where can I learn how to use it?
- Can I use the Ultimate Bulletin Board (UBB) forum on my site?
- How do I use mySQL to create & maintain databases, tables, etc?
- What version of mySQL are you currently running?
- How do I move around in Telnet. What are some UNIX commands?
- How do I setup Hit Counters, Guestbooks, etc?
- How do I manually backup my database via ssh/telnet?
- How do I manually backup my db via phpmyadmin?
- Why am I getting a 403 Forbidden Error?
- How can I troubleshoot an "Internal Server Error"?
- What are the basics of installing scripts?
- How do I set permissions with WS_FTP?
- Where do I put scripts?
- I am unable To Delete CGI Related Files...
- How to I create a MySQL Database?
- How do I create a mySQL User and grant them permission to a certain database?
- How do I use formmail?
- Is my Email setup?
- What is the difference between POP3 and Forwarding?
- How do I create additional POP accounts and Email forwarding?
- How do I check my Emails?
- You offer unlimited E-mail aliases, what does that mean?
- Can you forward all my email to a separate email address? If so, how do I do it?
- How do I check my email through eudora or netscape mail?
- How do I setup Email account with Outlook Express?
- How do I configure my "Catch All" Address?
- What do I use for my SMTP?
- How come I can't send mail?
- How do I check my e-mail through a web browser (webmail)?
- How much space do I have for my POP Accounts?
- I have a mailing list, how many emails can I send out?
- How do I setup Auto Responders?
- How do I block SPAM messages?
- Do you support Everyone.Net?
- Will my existing pop accounts still work if I use Everyone.Net/BigMailBox.com?
- I still can't send email. What's wrong?
- Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server?
- What are FrontPage Server Extensions?
- Can you help me with FrontPage problems?
- How do I publish with FrontPage 2000?
- Can I use FTP to upload my files when I have FrontPage Extensions?
- Can I use cgi-scripts when FrontPage extensions are installed?
- Will using FTP corrupt my FrontPage Extensions?
- How do I prevent FrontPage from uploading several large files that are already on the server?
- How do I activate my FrontPage extensions?
- How do I create a guestbook with FrontPage?
- Do you support FrontPage 2002?
- Why does FrontPage just hang when establishing a connection to my account and then times out?
- Should I use my FTP account if i have Frontpage Extensions installed?
- Will Frontpage forms work?
- How do I setup real audio streaming?
- Do you have Real™ server installed?
- You do not have the RealServer software running on your servers. Will we be able to stream RealMedia files?
- What are some of the special features of the RealServer?
- How do I get around not having "bandwidth negotiation"?
- What software do I use to create Real Audio and Video files?
- Where can I learn more about Real Audio and Video?
- Where should I get my own Secure Certificate?
- What is SSL?
- Do I need an SSL Account?
- Can I transfer a SSL certificate to you?
- Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol?
- Can you recommend a good merchant provider?
- I want my own SSL certificate. Tell me the steps involved!
- Can I access my secure pages as https://www.mydomain.com/
- I can't get SSL to work with my frame pages. Why?
- Why do I get the message 'some items are insecure'?
- How should I access my information through SSL?
- Why do my pages load more slowly when I use SSL?
- What is a digital key? What is a certificate?
- How much does it cost to join as a reseller?
- What Plans will I be able to resell?
- What kind of discount do I get?
- Can I make up my own plans?
- How do I setup my accounts once I am a reseller?
- How do i gain access to the WHM?
- How are accounts billled under the Reseller Program?
- What is a Reseller?
- What reseller tools do you have?
- Can I have my own name server?
- Who provides technical support?
- Will you handle the billing to my customers?
- Will my clients find out about you?
- What happens if I decide to leave your reseller program?
- What if one of my clients break your "acceptable usage policy" rules?
- What is to prevent my clients from moving directly to you?
- Can I customize the control panel?
- What if I want to upgrade to a dedicated server in the future?
- Why Cant I access my or my customers sites by IP Address?
- How do I upgrade an account to an IP account?
- Is there a root login I can use for all my user accounts?