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General

  • My site won't come up or is slow, what's wrong?
  • How do I protect my directories with a password/and do you support .htaccess?
  • How do I setup SSH/Telnet software?
  • Do you provide shell/telnet support?
  • Do you have Front-Page extensions?
  • What domain names do you support?
  • How do I obtain my website statistics?
  • Can I have cron jobs?
  • What is SSH?
  • Why aren't my pages updating when I upload?
  • How do I upgrade my account?
  • Can I modify MIME types?
  • Do you offer Server Side Includes (SSI)?
  • What software do you run?
  • Where are my raw log files?
  • Can we add services as we grow and need them?
  • Why can't I create sub-domains?
  • What is Virtual Hosting?
  • Do you have a database system?


    My site won't come up or is slow, what's wrong?
    Visit this page for more information on the cause and solutions to your problem.

    How do I protect my directories with a password/and do you support .htaccess?
    Yes! Login to your control panel (www.your-domain.com/cpanel) and then click "Manage -> Password Protect Folders"

    To create and setup .htaccess we suggest you visit this site: http://www.codingclick.com/article.php/aid/3

    How do I setup SSH/Telnet software?
    Click here for instructions.

    Do you provide shell/telnet support?
    Yes we provide Telnet(SSH) Access on all web hosting accounts. However, you must open a support ticket to enable it. Remember to include the reason for requiring SSH access.

    Do you have Front-Page extensions?
    Front Page extensions can be installed for your account. They are not installed automatically during the initial setup. Send us a support request and they will be installed within 24 hours.

    What domain names do you support?
    We support all domains, including foreign domains.

    How do I obtain my website statistics?
    Log into your control panel (www.yourdomain.com/cpanel). We offer 4 great statistics packages to give you a detailed view of your visitors.

    Can I have cron jobs?
    Simply open a support ticket and send our support team the command line parameters you want to run and we will set it up for you. Remember to include appropriate time intervals. E.g. "Run this every 5 minutes" or "Tuesday at 7am".

    Your Root directory path:
    /home/username/public_html/

    To run a Perl script you normally use:
    /usr/bin/perl /home/username/public_html/test.pl

    To run a PHP script you normally use:
    /usr/bin/php /home/username/public_html/emp.php

    What is SSH?
    SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session.

    Why aren't my pages updating when I upload?
    Click here for a solution.

    How do I upgrade my account?
    Almost any upgrade to your account can be made instantly by our support team. When requesting an upgrade, please submit a ticket stating what you want done, that you understand any fees associated with the upgrade, and include the first 2 and last 4 digits of your credit card number for the fastest possible turnaround.

    Can I modify MIME types?
    Yes! You can do this all through our powerful control panel system. Login to (www.yourdomain.com/cpanel).

    Do you offer Server Side Includes (SSI)?
    SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension. More information can be found here.

    What software do you run?
    We run the latest version of RedHat Linux, Apache, PHP4, and mySQL. We also have a large collection of perl modules already installed for your use.

    Where are my raw log files?
    They are located within your control panel. Login and click "Statistics -> Download Raw Access Logs"

    Can we add services as we grow and need them?
    All options can be added or removed at any time.

    Why can't I create sub-domains?
    If you receive an error when creating sub-domains, open a ticket and request for sub-domains to be enabled.

    NOTE: If your domain is not pointing to our nameserver and is still in the progress of been transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains.

    What is Virtual Hosting?
    Virtual Hosting is where multiple web sites (www.domain.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.

    Do you have a database system?
    We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.




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