Web Hosting Support Center
My pages aren't being updated when I upload
Home : Customer Support Center : Troubleshooting


When you upload new or changed pages, the changes should be instantaneous.  If they aren't, please follow the steps below to determine the reasons.

  1. Be sure you are uploading you web page files into the /public_html OR /www folder.  Either will work.  MS Frontpage users will not need to worry about this.  When publishing or editing with FrontPage, it will automatically place the folders in the correct folder.


  2. Try pressing Reload.  If that doesn't work, try Shift+Reload to bring up the new page.


  3. In your web browser, type www.your-domain.com/cpanel/.  You should see a password box come up.  If you don't, then your domain is still pointed at your old provider and you must move them to our DNS/nameservers. See DNS Changes.

  4. Your Internet Service Provider (especially for AOL users) may be holding the old page on their servers.  They do this to save bandwidth space.  To see if this is the case, you should check this "third party" web site.  After clicking HERE, just type in your domain name in the box as shown below.  If the site shows up with the changes made, then you can be sure the problem is that your ISP is holding the old page on their server.  You should contact them to remove this 'network page caching.'



  5. If you still haven't solved the problem: In your Control Panel (yourdomain.com/cpanel), go into your "File Manager", and click on the WWW folder. The WWW folder is where all of your web page files should be. 

    - Find the file that you believe you have changed but is not coming up with the new information and click on it.

    - View the file, and see if it is in fact the new file. If it's still has the old page information, then your software didn't upload the file or didn't upload to the correct directory. You should consult your software help material for upload help.




  Contains copyrighted material.
Duplication without permission prohibited